The real test of an asset is not social. It’s not even definitional. It’s how it behaves in the market. It’s how it corresponds to reality.
If only ad boards and their readouts could offer the clarity that we seek.
Nothing. Can replace heart-to-heart interactions.
Who is the face of your organization for your customers?
Provider organizations are reacting to Amazon’s purchase of One Medical.
“We need to push ourselves to do the same work: work to provide the most seamless, personalized, and convenient experiences possible, that are also still deeply caring and compassionate.”
“As an industry we must embrace alternative payment models, figuring out how to do more with less, and providing even better multimodal care than we traditionally have been.”
“…another proof point that the way we have always delivered and reimbursed for care isn’t going to be the way that we will do it in the future.”
I sense their urgency this time.
Fear Is the Beginning of Wisdom Read More »
If it’s a speech, it better be short.
TED Talks, all 18 minutes or shorter, are some of the most spellbinding speeches in the world. They deliver one Big Thought that’s been refined by countless retelling.
Brevity is a secret sauce: say what you have to say and get out of the way.
Get It Right…Right Away Read More »
Have you noticed a waxing crescent? Where’s the rest of the moon?
Who is covering the rest of it?
None other than…us. Who knew?!
Saying ‘thank you’ is more than a polite affect.
It’s not even for the receiving person.
Having gratitude builds me.
Being the first means expecting shame, ridicule, and resistance.
Brave firsts are also generous and optimistic: even if they can’t live that reality, their descendants will.
Our country celebrates firsts.
On President’s Day we remember a Founding Father, our first president.
First Is In Our Blood Read More »
The word ‘hospital’ comes from a Latin word for ‘host.’
Who is the host’s guest? Nothing short of God Himself.
Our ancient Indian ancestors accepted this thoughtful outlook to enable humility and warmth despite responsibility–for both parties.
‘They’re one of them’ or ‘They’re one of us.’
Changing how we see them changes our reality.
Choosing Realities Read More »
Creativity
Critical thinking
Sense of Wonder
Curiosity
Resilience
Persistence
Endurance
Reliability
Motivation
Spontaneity
Humor
Enthusiasm
Civic-mindedness
Self-awareness
Self-discipline
Empathy
Leadership
Compassion
Courage
Sense of Beauty
Resourcefulness
Humility
If we could bill for these things, our payers would’ve figured it out by now.
These values are invaluable.
Nurses, doctors, and pharmacists—(almost) any professionals who are doing the work—say their CEOs and those pharma reps are clueless.
Data leads you to the story, but it still hasn’t been able to substitute human interaction. Get the real story. They’ll tell you.
