The Japanese often repair cracked ceramic with gold. They don’t just tolerate flaw but celebrate it by letting it tell its own story.
Wabi-sabi is the celebration of beauty in imperfect things.
How would our relationships with customers, colleagues, and ourselves be different with the lens of wabi-sabi?
During the Spam storm this month, just unplug.
Help clear the skies by caring to nurture relationships instead.
See them and hear them.
It might mean nothing to you, but it could mean everything to them.
During the Spam Storm Read More »
Where there’s lightning, there’s thunder.
Be the misfit, the rebel, the rule breaker, and the round peg.
Be there first.
When you strike, they’ll listen.
Equity transcends gender, nationality, and skin color.
Make your work resonate by recognizing their kindness, attitudes, skills, honesty, willingness to take risks, and self-awareness.
This information can’t be gathered through surveys but is well worth discovering.
If you want to go there, you can’t stay here for too long.
Embrace change and reinvent yourself every day.
Now more than ever there are hordes of anonymous people who can watch what you do. They can decide whether you’re succeeding.
If you let them.
Let them analyze and speculate from the nosebleeds.
The only people who matter to you are the customers who need you.
Care to show up for them, not the bystanders.
Obsessed About the Customers Read More »
Are you wasting your time and budget to paper over the flaws in your work?
Or are you investing your time and budget to do what you have every right to do, without shame from those who are keeping you from it?
The former is a trap that yields mediocracy. At best.
The latter is generosity that usually leads to our best work.
Step 1: learn how to do it.
Step 2: turn it into a habit.
The good trainings accomplish Step 1, but rarely Step 2. Simply because it’s overlooked.
Enable your audience to commit the learning to practice. Guide them on how they can show up and do it again and again until it’s a part of who they are and what they do.
Table of contents, executive summary, and unbranded section are terrible things to waste.
Use them to cause a forward motion.
Your customers are already looking at you, they’ve given you the microphone, and they’re ready to hear the best part first.
Say What They’ve Come to Hear Read More »
