Now What?

‘If you fail to plan, you are planning to fail!’ -Benjamin Franklin

Allowing free fall is a vote for our work’s demise.

Hit, Not Miss

We provide service based on what we agree to know about our customers. Did we validate this or is the $15m strategy based on assumptions contemplated in a sterile environment?

What are they talking about?

If you can’t talk to them, at least care to look them up. Google to find their opinions on blogs, social media groups, patient organizations, and news outlets.

The Universe Is Generous

Crisis is a terrible thing to waste.

It pulls back the cover so we can see all the fault lines that were already there. “Because the work we cherish has no monetary ‘value’ in the current business system, our self-esteem decreases, in-group arguing prevails, and we start measuring ourselves using the language of the dominant group: turn-around time, length of stay, and hours of care per patient day,” she wrote. “This is why staffing ratios are the wrong fight. It’s still about control.” -Kathleen Bartholomew on nurse.org.

Fail Fast To Succeed Faster

Those who keep practicing until they get it…get there. How can they not?

“I’ve failed over and over and over again in my life. And that is why I succeed.” -Michael Jordan

Practice, practice, practice. Everyday we get to.

Seeing His Humanity

We know technology brings prosperity. The bigger question is will it bring progress? What does progress in health care look like?

It’s worth taking a page from Toyota’s book: ‘We build people before we build cars.’

Are We There Yet?

We’re there. Our country’s health care system has earned many superlatives: fanciest ho(tel)spitals, latest surgical technology, access to the most effective drugs.

Then why are our nurses leaving? Why are most hospitals operating in the red this year? Why can’t our payers afford it anymore? Why are so many people forgoing treatment?

Children don’t need a mansion, the latest technology, and their own cars in order to become responsible and functioning citizens. Warmth, inspiration, and guidance can nurture them without any of these.

The problem of our health care is not a problem of medicine or technology. If it was, we would be killing it. It’s a social problem.

A Way To Be In This World

Help them make good on their goals.

What are they counting on you for?

“If a man is called to be a street sweeper, he should sweep streets even as a Michelangelo painted, or Beethoven composed music or Shakespeare wrote poetry. He should sweep streets so well that all the hosts of heaven and earth will pause to say, ‘Here lived a great street sweeper who did his job well.” –MLK, Jr.

Celebrating Surrogates

Almost all hospitals intentionally withhold the actual price of services and make pricing data difficult to access. Their very existence depends on this tactic.

To their recognition, nearly 25% of the 2,000 hospitals reviewed by patientrightsadvocate.org are now compliant with federal price transparency rules.

Every experiment we try gets us one step closer to those better outcomes.

Gifting Ourselves

Sweeping it under the rug; shifting the blame; making it a problem for others can secure us–for now.

Change can be done to us, or by us. If it’s done by us, we get to do the work we’re proud of.

Yesterday is history, tomorrow is a mystery, but today is a gift. That’s why we call it the present.

Vision

We’ve been indoctrinated into how it’s done around here. But it wasn’t always done like this. Someone had an idea…and it changed reality!

Most people overestimate what they can do in one year and underestimate what they can do in ten years. -Bill Gates