Focus On the Laggards

The weakest teams are the strongest. They have the power to hold back everyone else.

Who are the laggards? How much time and focus are you focusing on them?

Getting Better

Feedback will puncture the ego that stands in the way. Learning about ourselves can be painful.

Get out of your own way and be grateful to those who cared enough to give you a chance to level-up.

Good Training

Lectures are meant to transfer knowledge to them.

Experiments that follow build their self-confidence.

A worthwhile training program sells both knowledge and self-confidence.

New Generation

Give attention to the new generation.

First we shape them; then they shape us.

You Find What You Look For

Providers will find patients effected by SDOH if they’re looking for them.

Z-codes are meant to facilitate their search for these patients. They’re an entire category of the ICD-10-CM codes that are used to document SDOH data.

Why is it important that providers discover the patients effected by SDOH? What are they missing out on if they don’t find these patients? What do they stand to gain from finding these patients?

If You Record It, We’ll Talk About It

Capturing real-world evidence is a lot like writing history. We can only learn from what’s recorded.

Who will talk about something that was never recorded?

Sound real-world evidence is as important as evidence from landmark trials.

Making Today Count

If they care to keep up, our customers know that Amazon Prime and GoodRx Gold are making moves to dethrone the incumbents.

New competitors for them = new customers for us.

Everyday, in countless ways, our competitive position grows either weaker or stronger. We gain strength by delighting our customers, eliminating unnecessary costs, and improving our products and services. We wither if we treat customers with indifference and tolerate bloat. Our daily actions, though imperceptible, have enormous consequences cumulatively.

Speaking Up When It Counts

Speaking up causes movement, though immeasurable in the moment. Cumulatively, the consequences are enormous.

Pick your battles with an eye on the future because culture self-propagates: ‘we shape our buildings; thereafter they shape us.” -Winston Churchill

Working Toward Well-being and Camaraderie

“Warm and fuzzy” do not yield well-being and camaraderie. If anything, they’re the resulting symptoms.

Self-reverence and reverence for others is a predicate to an effective work environment. Without the two, the workplace becomes cold and thorny.

Feed’forward’

We welcome feedback because of our drive to learn.

We can turbo-charge this drive by flipping feed’back’ on its head to seek feed’foward’.

• Step 1: Choose 3 areas to improve on
• Step 2: Pick three people to give you feedforward
• Step 3: Set up a 30-minute meeting with each person you’d like feedforward from, and ask these three simple yet powerful questions:
  • “If I were better at [[the area I want to improve in]], what would you see me doing differently than I’m doing now? What would you hear me talking about? What would others tell you I was doing differently?”
  • “What else?”
  • “What advice do you have for me to improve?”